The tiger that manages like a mouse

I am writing this in a very peaceful state of mind,

and I find it absolutely ridiculous.

What with Tiger Airways ??

I've been trying to talk to someone,

for the past 1 hour

(5.30pm - 6.30pm, and I'm now still on the phone),

and all I hear is the repetition of songs.

I can't believe SIA,

has anything to do with this airline.

There is absolutely no other means of communication,

only phone, fax & snail-mail!?

Budget or not,

its customer service needs to improve big time.

The Bangkok hotel managed crisis,

much much better than you guys.